01995 641111

Cars Vans

Fair Wear and Tear Guide

Here is some information on the Fair Wear and Tear policy for your leased car. This information is to be used as a guide of how your car should be returned at the end or your contract to avoid any charges.

The following is a list of things that are acceptable and fall under fair wear and tear:

Windscreen and Lenses

Wheels and Tyres

Door Mirrors





The following does not fall under normal wear and tear:

Windscreens and Lenses

Wheels and Tyres

Door Mirrors






UK Carline applies the BVRLA (British Vehicle Rental and Leasing Association) guide to Fair Wear and Tear. The aim of the guide is to provide an industry-wide accepted standard that defines fair wear and tear on passenger vehicles and light commercial vehicles when they are returned at the end of a contract or finance agreement.


On collection, the vehicle must be in a safe and roadworthy condition, with all of the appropriate keys, equipment and documentation available

The vehicle must have a current MOT certificate. A charge will be applied for vehicles returned without a current MOT certificate as UK Carline will have to arrange for the vehicle to be collected by trailer and then tested before sale.

Vehicles should be serviced to manufacturer’s service schedules and have stamped service books to document this. The stamped book must be available for inspection and returned with the vehicle. If the book has not been stamped or service invoices have not been provided as proof of servicing, UK Carline will apply a charge for incomplete and missing service histories.

A charge will be applied for missing spare keys and standard items, e.g. satellite navigation discs that are not returned with the vehicle.

The vehicle should be sufficiently clean to allow a detailed inspection upon hand-over. This inspection does not for the basis of a re-charge, it merely describes the condition. The collection agent is not a qualified vehicle inspector and will not be able to tell you if damage falls outside the BVRLA Fair Wear and Tear conditions.

It is in the interest of the customer to point out any damage to the collection agent and retain a copy of the collection appraisal for their records.

Qualified assessors can only undertake a re-charge inspection in good light after the vehicle has been cleaned.

UK Carline will charge for vehicles affected with unsatisfactory in-life body repairs that require re-painting to meet manufacturer’s standards.

UK Carline may charge customers for damage not recorded on collection notes when damage is obviously not new, but has been missed by the collection agent.

When UK Carline receives queries, the team reviews the evidence on both the inspection report and the collection note. If the evidence is shown on the inspection report and supported by a digital image (whenever practical) the charge stands (poor previous repairs are often not clearly visible on digital images).

For any further information regarding the Fair Wear and Tear policy, please Email or telephone one of our team on 01995 641111.

Feefo Reviews

NISSAN JUKE HATCHBACK 1.6 Tekna 5dr Xtronic

Service rating : Fantastic communication and extremely friendly throughout the process
Product : Great car!

CITROEN DS3 DIESEL HATCHBACK 1.6 e-HDi Airdream DStyle Plus 3dr

Service rating : It was a Professional and very helpful experience the staff were brilliant and I will defiantly be telling people about my experience. Paul and Hannah we're exceptional, many thanks.
Product : Brilliant car all I had hoped and more.

CITROEN DS3 DIESEL HATCHBACK 1.6 e-HDi Airdream DStyle Plus 3dr

Service rating : They did everything they could to speed things up
Product : The stereo is poor, the operation of the automatic wipers is badly designed.


excellent service hassle free

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Very helpful in every way.

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A very professional service from start to finish and extremely nice personal.


Loved that I could sit back and relax whilst everything was taken care of.

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Service rating : Would have appreciated a little more "up-front" information on Over-mileage rates.
Product : As the range topping "Portfolio" Model, I was a little disappointed to discover some of the brochure items I thought were included as standard on this model were in fact extra's.


Service rating : I have used UK Car Line on numerous occasions to source vehicles for my company. Each time, I have received excellent service and will continue to use them in the future.
Product : Car is lovely!


Service rating : No problems at all. They were very efficient.
Product : A lovely car to drive. Full of power but economical too!

CITROEN DS3 DIESEL HATCHBACK 1.6 e-HDi Airdream DStyle Plus 3dr

Service rating : Overall a good experience, parts of the process were a little rushed and sometimes lacked upfront information about what was required from me. However, UK carline were very fast at getting me the right car and they offered a ton of options and alternatives. I really liked that most of the time I dealt with same person whom new me and what I wanted. And at the end of experience, I really liked that I had the choice of picking the car up myself or having it delivered. Great service overall.
Product : Has all the mod cons of a modern car in a small and convenient package. This car satisfies all my needs and is very efficient.


Service rating : This is the second time I've used them simply because they were so good the first time and because the deal I got was excellent. The service is excellent - helpful and friendly and nothing seems too much trouble. Will I use them again? In two years time, definitely.
Product : Lovely car. Typical VW quality you would expect, just wish I'd asked for cruise control - made the mistake of assuming it was standard rather than an optional extra. That is the only disappointment.

BMW 3 SERIES DIESEL SALOON 320d BluePerformance M Sport 4dr [Business Media]

Service rating : Fantastic company excellent communications and would be sitting where iam now thanks to this company
Product : amazing car never ever thought I would own something like this I love it more each time I drive it and haven't been as comfy in a car for a long time keep up the service you are providing that's to all the staff at UK car line

Nissan Juke 1.6 Acenta Premium

Service rating : Matthew and Michelle at UKCarline were absolutely excellent at getting me through the process for the first time. Thank you again for all your work!
Product : I enjoy the car its perfect for what I need.

Mini hatch 1.5 Cooper Diesel (Chilli/Media Pack XL)

Excellent service from Daniel and his colleagues. Efficient, prompt and just a genuinely fab company to deal with. Wish more companies were as professional and easy to deal with. Thank you!

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