Here is some information on the Fair Wear and Tear policy for your leased car. This information is to be used as a guide of how your car should be returned at the end or your contract to avoid any charges.
Windscreen and Lenses
Wheels and Tyres
Windscreens and Lenses
Wheels and Tyres
UK Carline applies the BVRLA (British Vehicle Rental and Leasing Association) guide to Fair Wear and Tear. The aim of the guide is to provide an industry-wide accepted standard that defines fair wear and tear on passenger vehicles and light commercial vehicles when they are returned at the end of a contract or finance agreement.
On collection, the vehicle must be in a safe and roadworthy condition, with all of the appropriate keys, equipment and documentation available
The vehicle must have a current MOT certificate. A charge will be applied for vehicles returned without a current MOT certificate as UK Carline will have to arrange for the vehicle to be collected by trailer and then tested before sale.
Vehicles should be serviced to manufacturer’s service schedules and have stamped service books to document this. The stamped book must be available for inspection and returned with the vehicle. If the book has not been stamped or service invoices have not been provided as proof of servicing, UK Carline will apply a charge for incomplete and missing service histories.
A charge will be applied for missing spare keys and standard items, e.g. satellite navigation discs that are not returned with the vehicle.
The vehicle should be sufficiently clean to allow a detailed inspection upon hand-over. This inspection does not for the basis of a re-charge, it merely describes the condition. The collection agent is not a qualified vehicle inspector and will not be able to tell you if damage falls outside the BVRLA Fair Wear and Tear conditions.
It is in the interest of the customer to point out any damage to the collection agent and retain a copy of the collection appraisal for their records.
Qualified assessors can only undertake a re-charge inspection in good light after the vehicle has been cleaned.
UK Carline will charge for vehicles affected with unsatisfactory in-life body repairs that require re-painting to meet manufacturer’s standards.
UK Carline may charge customers for damage not recorded on collection notes when damage is obviously not new, but has been missed by the collection agent.
When UK Carline receives queries, the team reviews the evidence on both the inspection report and the collection note. If the evidence is shown on the inspection report and supported by a digital image (whenever practical) the charge stands (poor previous repairs are often not clearly visible on digital images).
For any further information regarding the Fair Wear and Tear policy, please Email or telephone one of our team on 01995 641111.
Very polite - talked us through the process as this was our first time
Service rating : The service was quick and efficient
Product : I love the car
Service rating : Helpful and professional
Product : Beautiful
Service rating : No problems - great people to work with.
Product : Awesome little car.
Service rating : all good start to finish
Product : all good start to finish
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Product : Hassle free
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Service rating : delivered on a promise.
Product : very helpful delivery driver, Harry.
Fantastic service extremely helpful and plesent
Service rating : Quickly arranged a deal that suited me. Was expecting hidden charges, none to be had. No complicated plans, just deposit and monthly payment agreed, job done. Delivery arranged quickly and very professionally. All leasing should be this easy.
Product : Good value for money. A bit behind in levels of comfort compared to vehicles in its class.
Service rating : Karl was a star. He helped us through the process of selecting a car and we are very pleased with the product and service.
Product : Just a great car
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Product : just one thing thought it would have heated seats
Brilliant both Matthew and Jen couldn't have been more helpful would definitely recommend
Service rating : Always professional and polite
Product : Does exactly what is says on the tin
Service rating : everything that was dealt was great
Product : happy with cars