U.K. Carline Limited - Terms & Conditions 2017

Terms & Conditions

Contract to use UK Carline Limited's Website

  1. This website is owned and operated by U.K. Carline Limited, whose principal place of business is at, Sunnybank House, Bilsborrow Lane, Bilsborrow. Preston. Lancashire. PR3 0RN and it provides this site to you subject to the following terms and conditions.
  2. Please read these terms and conditions carefully - if you use our site you are deemed to have accepted these terms and conditions and thereby have entered into a legally binding contract. The terms and conditions stated need to be read in conjunction with the order you accept from us. Please leave this site if you do not wish to accept these terms and conditions.

    We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date when the changes are posted on this website. Your continued use of this website will constitute your acceptance of any changes to these terms and conditions. Please remember that throughout these terms and conditions when we mention "we", "us" or "our", we mean U.K. Carline Limited. When we refer to "you" we mean the user of our website.

Website Information

  1. For the purposes of these terms and conditions the expression "Website Information" means the images, applets, scripts, text and graphics operating in or which form part of this website.
  2. All intellectual property rights in the Website Information, in the selection and arrangement of the Website Information, in the design of this website and in all software compilations, underlying source code, software and all other material operating in or forming part of this website are owned by U.K. Carline Limited, or its content and technology providers except in so far as individually stated or acknowledged by us on particular material or items.
  3. Without affecting our own or any third party intellectual property rights, you are not permitted to copy, alter or reproduce any of the content of this site without our prior written consent.
  4. You may view Website Information in a web browser for private use only. Copying Website Information into a computer cache or storage device for private on or off-line use is also permitted. You may not make a copy of the Website Information or any part of it for any other purpose without out prior written consent, which may be granted at our sole discretion.
  5. Nothing in these terms and conditions or on this website constitutes a licence to use or copy the website information

Vehicle Information

  1. The vehicle specifications displayed on the website are supplied by the vehicle manufacturers to CAP & IDS and formatted for our use. Whilst every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guide and no decision should be made to purchase, hire or lease a specific vehicle without verification of the latest data from either the manufacturer or franchised dealer. For the avoidance of any doubt U.K. Carline Limited will not be liable for any loss or damage arising, in contact, tort or otherwise, directly or indirectly from the use of or reliance upon any information contained on the Website, nor products or services provided by third parties (whether individuals or corporations) featured on the site.
  2. All images on the website are for illustration purposes only.
  3. We reserve the right to make any changes to the Website information without notice and without incurring any liability to you.
  4. For pre-registered vehicles sold with the balance of the manufacturer's warranty, an MOT will be required (at customer's cost) 3 years from published taxation point, in line with UK Law.
  5. This website, like any other, is susceptible to cyber-squatting and vandalism. We do not accept any responsibility for, or liability in respect of, any information which appears on this website as a result of such actions.


  1. Prices quoted for personal leasing and personal contract hire include VAT.
  2. Prices quoted for business leasing and business contract hire exclude VAT.
  3. Should the VAT rate change between the placing of the order and the supply of the vehicle, payments will be adjusted accordingly.
  4. Unless stated to the contrary advertised prices include:
    • Delivery by the dealer to your chosen UK mainland destination, however U.K. Carline Limited reserves the right to pass on any additional costs associated with delivery on certain vehicle offers. You will be advised of any additional charges prior to the order being processed by us. If they are unacceptable, you will be entitled to choose an alternative vehicle or cancel your order with a full refund.
    • Number plates
    • Road Fund Licence for the term (if applicable)
    • Vehicle Registration Charge.
  5. U.K. Carline Limited reserves the right to change the price of the vehicle, either before or after an order is placed. If the price of a vehicle is changed after an order is placed U.K. Carline Limited shall notify you of the change and you have the right to withdraw your order if the change is not acceptable.
  6. Prices quoted may vary depending up on vehicle colour. This is a result of different residual values set by the finance company or may depend upon stock availability.
  7. Prices on the web site are for information purposes only and do not constitute an offer by U.K. Carline Limited which is capable of acceptance by you.
  8. Credit card payments may incur an additional 2.0% surcharge.


  1. We di bit cgarge a brokerage, processing or documentation fee for our services but we do charge a holding deposit: this is refundable shortly after delivery of the vehicle. Please refer to our information notice for further details which will be supplied to you prior to any agreement taking place.
  2. Upon finance acceptance and receipt of your signed order form, U.K. Carline Limited will proceed to secure a vehicle on your behalf. Please note that should the order be cancelled for any reason whatsoever, U.K. Carline Limited is fully within its rights to recharge any costs incurred or loss of earnings and recover this from the signatory of the agreement.
  3. Although some finance agreements are cancellable without charge, by signing the order form you are authorising U.K Carline Limited to order the vehicle on your behalf, and as such agree to any charges and loss of earnings that we may incur through cancellation of the order.


  1. An order of a vehicle from the U.K. Carline Limited's website is an expression of interest by you to obtain the vehicle ordered at a price similar to that advertised.
  2. We may introduce you to our carefully selected panel of finance providers who may then pay us for the introduction. We will not refer you outside of this panel.
  3. Following an accepted order, we will carry out a credit check on you the individual or company and company directors or partners as part of your application process. If you are applying on behalf of a limited company, you are confirming you have authority to authorise a credit search in the name of the Company and each Director.
  4. If the vehicle you have ordered is not available, UK Carline will contact you by email or telephone to provide possible alternatives. If the alternative is not acceptable by you, UK Carline will cancel your order and refund any monies paid. If the vehicle is available UK Carline will confirm an estimated delivery time. Please note that any dates provided are intended as a guide only and should this date change, we will notify you once we have the information available.


  1. Upon receipt of a correctly completed and signed finance agreement; payment of any deposit, and if applicable payment of any balance of monies UK Carline will arrange delivery of the vehicle to your chosen destination.
  2. Please note that the monthly rental/lease price includes the cost of driving the vehicle to your specified address, provided your address is situated on the UK mainland. Certain delivery locations may incur an additional delivery charge; and we reserve the right to recover this charge from you. However, we will advise you if there is an additional delivery charge prior to you completing the finance documentation. If you require Vehicle Transported Delivery (the vehicle is delivered on a trailer/transporter) this can be arranged but an additional charge will be made, please ask your Account Manager for further details.
  3. Information on "lead times" are estimates only and do not constitute an obligation to supply the vehicle in the time specified. Delivery dates are subject to change by the manufacturer, and UK Carline Ltd has no control or influence over manufacturer lead times and will not accept any responsibility for any losses or inconvenience caused because of a delay by the manufacturer.
  4. Please note that the statutory cooling off period observed by finance companies applies to all vehicles, and vehicles will not be delivered until the ’cooling off’ period has expired.
  5. Local registration of vehicles is not possible.
  6. Proof of insurance is required before delivery can take place. Please note that the hirer obtaining finance must be the main policy holder or a named driver on the insurance certificate.
  7. Vehicles may be brand new or pre-registered with delivery mileage only.

Excess Mileage

  1. The excess mileage charge as set out on your order is valid for up to 100% of the annual mileage allowance. Any additional mileage in excess of 100% of the allowance may be subject to a higher rate. This will be recorded on your finance agreement/lease contract if applicable.

Car Accessories

  1. All non-dealer fit accessories are potentially available; however UK Carline Ltd will be required to investigate the availability of the required options prior to providing an estimated delivery date.
  2. UK Carline Limited reserve the right to refuse installation of an accessory or to offer an alternative if in the sole opinion of UK Carline Limited the product is not suitable for installation on the specified vehicle.
  3. UK Carline Limited reserves the right to remove accessories from the order and offer a full refund of any specified accessories which are removed, if it is discovered that the goods are unavailable and/or in the sole opinion of UK Carline Ltd are unsuitable for fitting to the vehicle. Please note that the removal/non fitment of non-dealer fitted accessories do not entitle you to cancel any finance or lease agreement you have already entered into.

Statutory Rights

  1. Nothing in these conditions shall affect your statutory rights.
  2. UK Carline is committed to customer service. Should you have any complaint about our service, we will endeavour to resolve them in a fair and effective manner.
  3. For a copy of our customer complaints procedure or if you have a compliant about our service you should email info@ukcarline.com. We are committed to acknowledging your complaint within 3 working days of receipt and undertaking all reasonable efforts to resolving it promptly under the circumstances. We will provide you with a timescale for resolving the dispute and keep you regularly updated with its progress. We would seek to resolve any complaint or concern you may have in the first instance if we are unable to then you may be able to refer your complaint to the Financial Conduct Authority
  4. UK Carline Limited is a broker member of the British Vehicle Rental and Leasing Association.
  5. U.K. Carline Limited is Authorised and Regulated by the Financial Conduct Authority. Firm reference number 657006.

U.K. Carline Limited is registered in England and Wales. Registered Number - 4059602. VAT Number -727183036 . Registered Office and Trading Address: Sunnybank House, Bilsborrow Lane, Bilsborrow, Preston. Lancashire. PR3 0RN