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COVID-19 Car Leasing FAQ

Our customers, colleagues and communities are at the heart of everything we do.

We have also put together a comprehensive list of frequently asked questions to help guide you through these challenging times.

You will find all the information you need to contact your finance company direct about payment breaks below. 

As we will have limited resources to deal with any enquiries it may take us slightly longer to respond so please bear with us during this time. 
For Business & Personal Leasing enquiries - Contact info@ukcarline.com or make an enquiry online and we will call you stright back.
For Courtesy Car enquiries - Contact courtesycars@ukcarline.com or call 01995 641146 
We would like to thank you in advance of your co-operation and understanding and we look forward to speaking with you soon.

Your contract may be due to end while the country is practising social distancing. With dealerships closing and challenges being faced across the industry we hope that we can answer your questions below.

  • Contract Expiry & Vechicle Collections - Due to social distancing measures, end of contract collections could not take place but don't worry, your contract will be temporarily extended and charged on a pro-rata basis to allow you to continue to use the car in the interim. Please ensure that your car remains fully insured and once we have further information from the government about the country returning to work, we will contact you to discuss your options of a replacement car or a further extension of your current contract.
  • MOT, Service & Warranty - The service departments of most UK dealerships have limited capabilities at the present time and are focusing on keeping key workers mobile. Please check with your local dealership for further information on how they can assist. The government has granted a 6 month MOT extension for all cars and vans due to be tested from 30th March 2020. You can find further details on the following website: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020.
  • Contract Expiry & Vechicle Collections - Due to social distancing measures, end of contract collections cannot take place currently but don't worry, your contract can be temporarily extended and charged on a pro-rata basis to allow you to continue to use the car in the interim. Please ensure that your car remains fully insured and once we have further information from the government about the country returning to work, we will contact you to discuss your options of a replacement car or a further extension of your current contract. If you do not wish to extend or replace your current contract then please contact the funder directly on the main switchboard number below to discuss.
  • Other Questions? - If you have any further questions that we have not already covered, please contact your finance provider on the relevant general enquiry number below. You can find out which finance company to contact by checking your direct debit or copy agreement.

List of funder numbers

Funder Main Switchboard Service & Maintenance Payment Holiday Requests Email Address Notes
ALD Automotive 0800 032 3277 0800 032 3277 credit.control@aldautomotive.com credit.control@aldautomotive.com  
Alphabet GB Ltd 0370 012 0301 0370 012 0331 0370 505 0185 option 2 partner.customerservice@alphabet.co.uk https://www.alphabet.com/en-gb/covid-19
Arval UK Limited 0345 266 5228 0370 600 4499 https://www.arval.co.uk/update-arval-covid-19 brokercustomerservices1@arval.co.uk  
LeasePlan UK Ltd. 0344 493 5812 0344 493 5811 specialsupportunit@leaseplan.com financebrokercs@leaseplan.co.uk  
Leasys 0344 561 4611 0370 241 3727 0344 561 4611 contractsmanagement.uk@leasys.com https://www.leasys.com/uk/Documents/Coronavirus%20%28COVID-19%29%20Update.pdf
Lex Autolease 0344 879 6633 0344 879 6000 0344 879 6633 (option 5) customer.services@lexautolease.co.uk https://www.managemyvehicles.co.uk/
Hitachi Capital 0343 351 9078 0343 351 9073 0343 351 9021 AssociatesCustomerService@hitachicapital.co.uk  
Santander Finance 0800 085 1759 0330 134 8751 0800 085 1759    
Alfa Romeo Finance 0344 561 4738 0344 561 4738 0344 561 4738    
Audi Finance 0370 010 2007 0370 010 2007 0800 912 3558    
Citroen Finance 0345 313 3806 0345 313 3806 https://myfinance-bpf.mpsa.com/epw00Web/accueil.action    
Fiat Finance 0344 561 4738 0344 561 4738 0344 561 4738    
Free2Move Leasing 0345 313 3807 0345 313 3807 https://mylease.free2move-lease.com/epw00Web/accueil.action   https://www.free2move-lease.co.uk
Honda Finance 0345 266 5302 0345 266 5302 0345 266 5302    
Infiniti Finance 0845 600 3545 0845 600 3545 0845 600 3545    
Jaguar Finance 0344 879 6717 0344 879 6717 0344 879 6717    
Land Rover Finance 0344 879 6719 0344 879 6719 0344 879 6719    
Lexus Finance 0870 850 7788 0330 123 0330 0370 243 0804 customerservice.ch@toyotalexusfleet-fs.com  
Mazda Finance 0370 732 4060 0370 732 4060 0370 732 4060    
Mercedes-Benz Finance 0370 847 0700 0370 242 6200 https://www.mercedes-benz.co.uk/passengercars/being-an-owner/existing-finance-customers/contact-us.html    
Mini Finance 0370 505 0123 0370 505 0123 0370 505 0123    
Nissan Finance 0870 195 5666 0330 331 0226 0333 2000 002    
Peugeot Finance 0845 200 1234 0845 200 1234 https://myfinance-bpf.mpsa.com/epw00Web/accueil.action    
Renault Finance 0845 600 3545 0845 600 3545 0333 2000 002    
SEAT Finance 0870 333 4446 0870 333 4446 0800 912 3558    
Skoda Finance 0370 333 4449 0370 333 4449 0800 912 3558    
Toyota Finance 0870 243 0806 0330 123 0330 0370 243 0804 customerservice.ch@toyotalexusfleet-fs.com  
Volkswagen Financial Services 0370 010 2022 0330 100 8988 0800 912 3558    
Volvo Finance 0844 879 6565 0800 0851 322 0800 0851 322    

We are now open for business, you can contact our sales team on info@ukcarline.com or make an enquiry online, we are updating our current leasing deals on our website daily. Please keep a check on the homepage for up to date stock offers. 

  • Delivery Dates - At the present time we have limited deliveries, due to social distancing measures. If your car is already in stock or was due for delivery imminently then this will be delayed temporarily. With the reopening of some businesses in the country some dealership staff are returning to work and making preparations for deliveries. You will be contacted when your vehicle is available and the dealerships has introduced the measures it deems appropriate to get your car to you safely.
  • Future Deliveries / Factory Closures - Various factories across the world have been temporarily closed to help contain the virus. This could impact the delivery times for the manufacturing and parts supply of different cars. As soon as we receive further updates from each manufacturer we will contact our customers about any potential changes to delivery dates.
  • Contract Start Dates - Don’t worry, your contract will not start and you will not begin paying rentals until you have taken delivery of your new vehicle.
  • April Emission Changes - For any cars that were due to be registered and delivered before the end of March 2020, the cost of the first years road fund licence and the CO2 emission figures were calculated at different rates to any cars registered from April onwards. At the moment we are awaiting updates from the government and the manufacturers as to if and what provisions may be put in place and we will be able to update our customers in due course as we learn more.
  • Current Contract Expiry Date - If you have ordered a new car to arrive for when your old contract is due to finish and the delivery time is impacted by factory delays, don’t worry as there is usually an option to temporarily extend your existing contract for a short amount of time until your new car arrives; this can be discussed directly with your current finance provider. Please contact your finance provider on the general enquiry number below.

List of funder numbers

Funder Main Switchboard Service & Maintenance Payment Holiday Requests Email Address Notes
ALD Automotive 0800 032 3277 0800 032 3277 credit.control@aldautomotive.com credit.control@aldautomotive.com  
Alphabet GB Ltd 0370 012 0301 0370 012 0331 0370 505 0185 option 2 partner.customerservice@alphabet.co.uk https://www.alphabet.com/en-gb/covid-19
Arval UK Limited 0345 266 5228 0370 600 4499 https://www.arval.co.uk/update-arval-covid-19 brokercustomerservices1@arval.co.uk  
LeasePlan UK Ltd. 0344 493 5812 0344 493 5811 specialsupportunit@leaseplan.com financebrokercs@leaseplan.co.uk  
Leasys 0344 561 4611 0370 241 3727 0344 561 4611 contractsmanagement.uk@leasys.com https://www.leasys.com/uk/Documents/Coronavirus%20%28COVID-19%29%20Update.pdf
Lex Autolease 0344 879 6633 0344 879 6000 0344 879 6633 (option 5) customer.services@lexautolease.co.uk https://www.managemyvehicles.co.uk/
Hitachi Capital 0343 351 9078 0343 351 9073 0343 351 9021 AssociatesCustomerService@hitachicapital.co.uk  
Santander Finance 0800 085 1759 0330 134 8751 0800 085 1759    
Alfa Romeo Finance 0344 561 4738 0344 561 4738 0344 561 4738    
Audi Finance 0370 010 2007 0370 010 2007 0800 912 3558    
Citroen Finance 0345 313 3806 0345 313 3806 https://myfinance-bpf.mpsa.com/epw00Web/accueil.action    
Fiat Finance 0344 561 4738 0344 561 4738 0344 561 4738    
Free2Move Leasing 0345 313 3807 0345 313 3807 https://mylease.free2move-lease.com/epw00Web/accueil.action   https://www.free2move-lease.co.uk
Honda Finance 0345 266 5302 0345 266 5302 0345 266 5302    
Infiniti Finance 0845 600 3545 0845 600 3545 0845 600 3545    
Jaguar Finance 0344 879 6717 0344 879 6717 0344 879 6717    
Land Rover Finance 0344 879 6719 0344 879 6719 0344 879 6719    
Lexus Finance 0870 850 7788 0330 123 0330 0370 243 0804 customerservice.ch@toyotalexusfleet-fs.com  
Mazda Finance 0370 732 4060 0370 732 4060 0370 732 4060    
Mercedes-Benz Finance 0370 847 0700 0370 242 6200 https://www.mercedes-benz.co.uk/passengercars/being-an-owner/existing-finance-customers/contact-us.html    
Mini Finance 0370 505 0123 0370 505 0123 0370 505 0123    
Nissan Finance 0870 195 5666 0330 331 0226 0333 2000 002    
Peugeot Finance 0845 200 1234 0845 200 1234 https://myfinance-bpf.mpsa.com/epw00Web/accueil.action    
Renault Finance 0845 600 3545 0845 600 3545 0333 2000 002    
SEAT Finance 0870 333 4446 0870 333 4446 0800 912 3558    
Skoda Finance 0370 333 4449 0370 333 4449 0800 912 3558    
Toyota Finance 0870 243 0806 0330 123 0330 0370 243 0804 customerservice.ch@toyotalexusfleet-fs.com  
Volkswagen Financial Services 0370 010 2022 0330 100 8988 0800 912 3558    
Volvo Finance 0844 879 6565 0800 0851 322 0800 0851 322    

If you are experiencing financial difficulties we have received confirmation from most of our funding partners that there are already provisions in place to help and support affected customers. For assistance please contact the relevant finance provider from the list below. You can find out which finance company to contact by checking your direct debit or copy agreement.

List of funder numbers

Funder Main Switchboard Service & Maintenance Payment Holiday Requests Email Address Notes
ALD Automotive 0800 032 3277 0800 032 3277 credit.control@aldautomotive.com credit.control@aldautomotive.com  
Alphabet GB Ltd 0370 012 0301 0370 012 0331 0370 505 0185 option 2 partner.customerservice@alphabet.co.uk https://www.alphabet.com/en-gb/covid-19
Arval UK Limited 0345 266 5228 0370 600 4499 https://www.arval.co.uk/update-arval-covid-19 brokercustomerservices1@arval.co.uk  
LeasePlan UK Ltd. 0344 493 5812 0344 493 5811 specialsupportunit@leaseplan.com financebrokercs@leaseplan.co.uk  
Leasys 0344 561 4611 0370 241 3727 0344 561 4611 contractsmanagement.uk@leasys.com https://www.leasys.com/uk/Documents/Coronavirus%20%28COVID-19%29%20Update.pdf
Lex Autolease 0344 879 6633 0344 879 6000 Please visit the website https://www.managemyvehicles.co.uk/ customer.services@lexautolease.co.uk https://www.managemyvehicles.co.uk/
Hitachi Capital 0343 351 9078 0343 351 9073 0343 351 9021 AssociatesCustomerService@hitachicapital.co.uk  
Santander Finance 0800 085 1759 0330 134 8751 0800 085 1759    
Alfa Romeo Finance 0344 561 4738 0344 561 4738 0344 561 4738    
Audi Finance 0370 010 2007 0370 010 2007 0800 912 3558    
Citroen Finance 0345 313 3806 0345 313 3806 https://myfinance-bpf.mpsa.com/epw00Web/accueil.action    
Fiat Finance 0344 561 4738 0344 561 4738 0344 561 4738    
Free2Move Leasing 0345 313 3807 0345 313 3807 https://mylease.free2move-lease.com/epw00Web/accueil.action   https://www.free2move-lease.co.uk
Honda Finance 0345 266 5302 0345 266 5302 0345 266 5302    
Infiniti Finance 0845 600 3545 0845 600 3545 0845 600 3545    
Jaguar Finance 0344 879 6717 0344 879 6717 0344 879 6717    
Land Rover Finance 0344 879 6719 0344 879 6719 0344 879 6719    
Lexus Finance 0870 850 7788 0330 123 0330 0370 243 0804 customerservice.ch@toyotalexusfleet-fs.com  
Mazda Finance 0370 732 4060 0370 732 4060 0370 732 4060    
Mercedes-Benz Finance 0370 847 0700 0370 242 6200 https://www.mercedes-benz.co.uk/passengercars/being-an-owner/existing-finance-customers/contact-us.html    
Mini Finance 0370 505 0123 0370 505 0123 0370 505 0123    
Nissan Finance 0870 195 5666 0330 331 0226 0333 2000 002    
Peugeot Finance 0845 200 1234 0845 200 1234 https://myfinance-bpf.mpsa.com/epw00Web/accueil.action    
Renault Finance 0845 600 3545 0845 600 3545 0333 2000 002    
SEAT Finance 0870 333 4446 0870 333 4446 0800 912 3558    
Skoda Finance 0370 333 4449 0370 333 4449 0800 912 3558    
Toyota Finance 0870 243 0806 0330 123 0330 0370 243 0804 customerservice.ch@toyotalexusfleet-fs.com  
Volkswagen Financial Services 0370 010 2022 0330 100 8988 0800 912 3558    
Volvo Finance 0844 879 6565 0800 0851 322 0800 0851 322    

Above all else, we wish you and your family stay safe during this uncertain period. The government have implemented social distancing laws to keep us all safe and stop the spread of the Coronavirus. Please observe and take on board the advice and let’s all beat this together.

The UK Carline Team

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