COVID-19 Car Leasing FAQ

Your contract may be due to end while the country is practising social distancing. With dealerships closing and challenges being faced across the industry we hope that we can answer your questions below.

• Contract Expiry & Vechicle Collections - Due to social distancing measures, end of contract collections could not take place but don't worry, your contract will be temporarily extended and charged on a pro-rata basis to allow you to continue to use the car in the interim. Please ensure that your car remains fully insured and once we have further information from the government about the country returning to work, we will contact you to discuss your options of a replacement car or a further extension of your current contract.
• MOT, Service & Warranty - The service departments of most UK dealerships have limited capabilities at the present time and are focusing on keeping key workers mobile. Please check with your local dealership for further information on how they can assist. The government has granted a 6 month MOT extension for all cars and vans due to be tested from 30th March 2020. You can find further details on the following website: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020.
• Contract Expiry & Vechicle Collections - Due to social distancing measures, end of contract collections cannot take place currently but don't worry, your contract can be temporarily extended and charged on a pro-rata basis to allow you to continue to use the car in the interim. Please ensure that your car remains fully insured and once we have further information from the government about the country returning to work, we will contact you to discuss your options of a replacement car or a further extension of your current contract. If you do not wish to extend or replace your current contract then please contact the funder directly on the main switchboard number below to discuss.
• Other Questions? - If you have any further questions that we have not already covered, please contact your finance provider on the relevant general enquiry number below. You can find out which finance company to contact by checking your direct debit or copy agreement.

List of funder numbers

We are now open for business, you can contact our sales team on info@ukcarline.com or make an enquiry online, we are updating our current leasing deals on our website daily. Please keep a check on the homepage for up to date stock offers. 

• Delivery Dates - At the present time we have limited deliveries, due to social distancing measures. If your car is already in stock or was due for delivery imminently then this will be delayed temporarily. With the reopening of some businesses in the country some dealership staff are returning to work and making preparations for deliveries. You will be contacted when your vehicle is available and the dealerships has introduced the measures it deems appropriate to get your car to you safely.
• Future Deliveries / Factory Closures - Various factories across the world have been temporarily closed to help contain the virus. This could impact the delivery times for the manufacturing and parts supply of different cars. As soon as we receive further updates from each manufacturer we will contact our customers about any potential changes to delivery dates.
• Contract Start Dates - Don’t worry, your contract will not start and you will not begin paying rentals until you have taken delivery of your new vehicle.
• April Emission Changes - For any cars that were due to be registered and delivered before the end of March 2020, the cost of the first years road fund licence and the CO₂ emission figures were calculated at different rates to any cars registered from April onwards. At the moment we are awaiting updates from the government and the manufacturers as to if and what provisions may be put in place and we will be able to update our customers in due course as we learn more.
• Current Contract Expiry Date - If you have ordered a new car to arrive for when your old contract is due to finish and the delivery time is impacted by factory delays, don’t worry as there is usually an option to temporarily extend your existing contract for a short amount of time until your new car arrives; this can be discussed directly with your current finance provider. Please contact your finance provider on the general enquiry number below.

List of funder numbers

If you are experiencing financial difficulties we have received confirmation from most of our funding partners that there are already provisions in place to help and support affected customers. For assistance please contact the relevant finance provider from the list below. You can find out which finance company to contact by checking your direct debit or copy agreement.

List of funder numbers