Our customers, colleagues and communities are at the heart of everything we do.
We have also put together a comprehensive list of frequently asked questions to help guide you through these challenging times.
You will find all the information you need to contact your finance company direct about payment breaks below.
As we will have limited resources to deal with any enquiries it may take us slightly longer to respond so please bear with us during this time.
For Business & Personal Leasing enquiries - Contact info@ukcarline.com or make an enquiry online and we will call you stright back.
For Courtesy Car enquiries - Contact courtesycars@ukcarline.com or call 01995 641146
We would like to thank you in advance of your co-operation and understanding and we look forward to speaking with you soon.
Your contract may be due to end while the country is practising social distancing. With dealerships closing and challenges being faced across the industry we hope that we can answer your questions below.
List of funder numbers
Funder | Main Switchboard | Service & Maintenance | Payment Holiday Requests | Email Address | Notes |
---|---|---|---|---|---|
ALD Automotive | 0800 032 3277 | 0800 032 3277 | credit.control@aldautomotive.com | credit.control@aldautomotive.com | |
Alphabet GB Ltd | 0370 012 0301 | 0370 012 0331 | 0370 505 0185 option 2 | partner.customerservice@alphabet.co.uk | https://www.alphabet.com/en-gb/covid-19 |
Arval UK Limited | 0345 266 5228 | 0370 600 4499 | https://www.arval.co.uk/update-arval-covid-19 | brokercustomerservices1@arval.co.uk | |
LeasePlan UK Ltd. | 0344 493 5812 | 0344 493 5811 | specialsupportunit@leaseplan.com | financebrokercs@leaseplan.co.uk | |
Leasys | 0344 561 4611 | 0370 241 3727 | 0344 561 4611 | contractsmanagement.uk@leasys.com | https://www.leasys.com/uk/Documents/Coronavirus%20%28COVID-19%29%20Update.pdf |
Lex Autolease | 0344 879 6633 | 0344 879 6000 | 0344 879 6633 (option 5) | customer.services@lexautolease.co.uk | https://www.managemyvehicles.co.uk/ |
Hitachi Capital | 0343 351 9078 | 0343 351 9073 | 0343 351 9021 | AssociatesCustomerService@hitachicapital.co.uk | |
Santander Finance | 0800 085 1759 | 0330 134 8751 | 0800 085 1759 | ||
Alfa Romeo Finance | 0344 561 4738 | 0344 561 4738 | 0344 561 4738 | ||
Audi Finance | 0370 010 2007 | 0370 010 2007 | 0800 912 3558 | ||
Citroen Finance | 0345 313 3806 | 0345 313 3806 | https://myfinance-bpf.mpsa.com/epw00Web/accueil.action | ||
Fiat Finance | 0344 561 4738 | 0344 561 4738 | 0344 561 4738 | ||
Free2Move Leasing | 0345 313 3807 | 0345 313 3807 | https://mylease.free2move-lease.com/epw00Web/accueil.action | https://www.free2move-lease.co.uk | |
Honda Finance | 0345 266 5302 | 0345 266 5302 | 0345 266 5302 | ||
Infiniti Finance | 0845 600 3545 | 0845 600 3545 | 0845 600 3545 | ||
Jaguar Finance | 0344 879 6717 | 0344 879 6717 | 0344 879 6717 | ||
Land Rover Finance | 0344 879 6719 | 0344 879 6719 | 0344 879 6719 | ||
Lexus Finance | 0870 850 7788 | 0330 123 0330 | 0370 243 0804 | customerservice.ch@toyotalexusfleet-fs.com | |
Mazda Finance | 0370 732 4060 | 0370 732 4060 | 0370 732 4060 | ||
Mercedes-Benz Finance | 0370 847 0700 | 0370 242 6200 | https://www.mercedes-benz.co.uk/passengercars/being-an-owner/existing-finance-customers/contact-us.html | ||
Mini Finance | 0370 505 0123 | 0370 505 0123 | 0370 505 0123 | ||
Nissan Finance | 0870 195 5666 | 0330 331 0226 | 0333 2000 002 | ||
Peugeot Finance | 0845 200 1234 | 0845 200 1234 | https://myfinance-bpf.mpsa.com/epw00Web/accueil.action | ||
Renault Finance | 0845 600 3545 | 0845 600 3545 | 0333 2000 002 | ||
SEAT Finance | 0870 333 4446 | 0870 333 4446 | 0800 912 3558 | ||
Skoda Finance | 0370 333 4449 | 0370 333 4449 | 0800 912 3558 | ||
Toyota Finance | 0870 243 0806 | 0330 123 0330 | 0370 243 0804 | customerservice.ch@toyotalexusfleet-fs.com | |
Volkswagen Financial Services | 0370 010 2022 | 0330 100 8988 | 0800 912 3558 | ||
Volvo Finance | 0844 879 6565 | 0800 0851 322 | 0800 0851 322 |
We are now open for business, you can contact our sales team on info@ukcarline.com or make an enquiry online, we are updating our current leasing deals on our website daily. Please keep a check on the homepage for up to date stock offers.
List of funder numbers
Funder | Main Switchboard | Service & Maintenance | Payment Holiday Requests | Email Address | Notes |
---|---|---|---|---|---|
ALD Automotive | 0800 032 3277 | 0800 032 3277 | credit.control@aldautomotive.com | credit.control@aldautomotive.com | |
Alphabet GB Ltd | 0370 012 0301 | 0370 012 0331 | 0370 505 0185 option 2 | partner.customerservice@alphabet.co.uk | https://www.alphabet.com/en-gb/covid-19 |
Arval UK Limited | 0345 266 5228 | 0370 600 4499 | https://www.arval.co.uk/update-arval-covid-19 | brokercustomerservices1@arval.co.uk | |
LeasePlan UK Ltd. | 0344 493 5812 | 0344 493 5811 | specialsupportunit@leaseplan.com | financebrokercs@leaseplan.co.uk | |
Leasys | 0344 561 4611 | 0370 241 3727 | 0344 561 4611 | contractsmanagement.uk@leasys.com | https://www.leasys.com/uk/Documents/Coronavirus%20%28COVID-19%29%20Update.pdf |
Lex Autolease | 0344 879 6633 | 0344 879 6000 | 0344 879 6633 (option 5) | customer.services@lexautolease.co.uk | https://www.managemyvehicles.co.uk/ |
Hitachi Capital | 0343 351 9078 | 0343 351 9073 | 0343 351 9021 | AssociatesCustomerService@hitachicapital.co.uk | |
Santander Finance | 0800 085 1759 | 0330 134 8751 | 0800 085 1759 | ||
Alfa Romeo Finance | 0344 561 4738 | 0344 561 4738 | 0344 561 4738 | ||
Audi Finance | 0370 010 2007 | 0370 010 2007 | 0800 912 3558 | ||
Citroen Finance | 0345 313 3806 | 0345 313 3806 | https://myfinance-bpf.mpsa.com/epw00Web/accueil.action | ||
Fiat Finance | 0344 561 4738 | 0344 561 4738 | 0344 561 4738 | ||
Free2Move Leasing | 0345 313 3807 | 0345 313 3807 | https://mylease.free2move-lease.com/epw00Web/accueil.action | https://www.free2move-lease.co.uk | |
Honda Finance | 0345 266 5302 | 0345 266 5302 | 0345 266 5302 | ||
Infiniti Finance | 0845 600 3545 | 0845 600 3545 | 0845 600 3545 | ||
Jaguar Finance | 0344 879 6717 | 0344 879 6717 | 0344 879 6717 | ||
Land Rover Finance | 0344 879 6719 | 0344 879 6719 | 0344 879 6719 | ||
Lexus Finance | 0870 850 7788 | 0330 123 0330 | 0370 243 0804 | customerservice.ch@toyotalexusfleet-fs.com | |
Mazda Finance | 0370 732 4060 | 0370 732 4060 | 0370 732 4060 | ||
Mercedes-Benz Finance | 0370 847 0700 | 0370 242 6200 | https://www.mercedes-benz.co.uk/passengercars/being-an-owner/existing-finance-customers/contact-us.html | ||
Mini Finance | 0370 505 0123 | 0370 505 0123 | 0370 505 0123 | ||
Nissan Finance | 0870 195 5666 | 0330 331 0226 | 0333 2000 002 | ||
Peugeot Finance | 0845 200 1234 | 0845 200 1234 | https://myfinance-bpf.mpsa.com/epw00Web/accueil.action | ||
Renault Finance | 0845 600 3545 | 0845 600 3545 | 0333 2000 002 | ||
SEAT Finance | 0870 333 4446 | 0870 333 4446 | 0800 912 3558 | ||
Skoda Finance | 0370 333 4449 | 0370 333 4449 | 0800 912 3558 | ||
Toyota Finance | 0870 243 0806 | 0330 123 0330 | 0370 243 0804 | customerservice.ch@toyotalexusfleet-fs.com | |
Volkswagen Financial Services | 0370 010 2022 | 0330 100 8988 | 0800 912 3558 | ||
Volvo Finance | 0844 879 6565 | 0800 0851 322 | 0800 0851 322 |
If you are experiencing financial difficulties we have received confirmation from most of our funding partners that there are already provisions in place to help and support affected customers. For assistance please contact the relevant finance provider from the list below. You can find out which finance company to contact by checking your direct debit or copy agreement.
List of funder numbers
Funder | Main Switchboard | Service & Maintenance | Payment Holiday Requests | Email Address | Notes |
---|---|---|---|---|---|
ALD Automotive | 0800 032 3277 | 0800 032 3277 | credit.control@aldautomotive.com | credit.control@aldautomotive.com | |
Alphabet GB Ltd | 0370 012 0301 | 0370 012 0331 | 0370 505 0185 option 2 | partner.customerservice@alphabet.co.uk | https://www.alphabet.com/en-gb/covid-19 |
Arval UK Limited | 0345 266 5228 | 0370 600 4499 | https://www.arval.co.uk/update-arval-covid-19 | brokercustomerservices1@arval.co.uk | |
LeasePlan UK Ltd. | 0344 493 5812 | 0344 493 5811 | specialsupportunit@leaseplan.com | financebrokercs@leaseplan.co.uk | |
Leasys | 0344 561 4611 | 0370 241 3727 | 0344 561 4611 | contractsmanagement.uk@leasys.com | https://www.leasys.com/uk/Documents/Coronavirus%20%28COVID-19%29%20Update.pdf |
Lex Autolease | 0344 879 6633 | 0344 879 6000 | Please visit the website https://www.managemyvehicles.co.uk/ | customer.services@lexautolease.co.uk | https://www.managemyvehicles.co.uk/ |
Hitachi Capital | 0343 351 9078 | 0343 351 9073 | 0343 351 9021 | AssociatesCustomerService@hitachicapital.co.uk | |
Santander Finance | 0800 085 1759 | 0330 134 8751 | 0800 085 1759 | ||
Alfa Romeo Finance | 0344 561 4738 | 0344 561 4738 | 0344 561 4738 | ||
Audi Finance | 0370 010 2007 | 0370 010 2007 | 0800 912 3558 | ||
Citroen Finance | 0345 313 3806 | 0345 313 3806 | https://myfinance-bpf.mpsa.com/epw00Web/accueil.action | ||
Fiat Finance | 0344 561 4738 | 0344 561 4738 | 0344 561 4738 | ||
Free2Move Leasing | 0345 313 3807 | 0345 313 3807 | https://mylease.free2move-lease.com/epw00Web/accueil.action | https://www.free2move-lease.co.uk | |
Honda Finance | 0345 266 5302 | 0345 266 5302 | 0345 266 5302 | ||
Infiniti Finance | 0845 600 3545 | 0845 600 3545 | 0845 600 3545 | ||
Jaguar Finance | 0344 879 6717 | 0344 879 6717 | 0344 879 6717 | ||
Land Rover Finance | 0344 879 6719 | 0344 879 6719 | 0344 879 6719 | ||
Lexus Finance | 0870 850 7788 | 0330 123 0330 | 0370 243 0804 | customerservice.ch@toyotalexusfleet-fs.com | |
Mazda Finance | 0370 732 4060 | 0370 732 4060 | 0370 732 4060 | ||
Mercedes-Benz Finance | 0370 847 0700 | 0370 242 6200 | https://www.mercedes-benz.co.uk/passengercars/being-an-owner/existing-finance-customers/contact-us.html | ||
Mini Finance | 0370 505 0123 | 0370 505 0123 | 0370 505 0123 | ||
Nissan Finance | 0870 195 5666 | 0330 331 0226 | 0333 2000 002 | ||
Peugeot Finance | 0845 200 1234 | 0845 200 1234 | https://myfinance-bpf.mpsa.com/epw00Web/accueil.action | ||
Renault Finance | 0845 600 3545 | 0845 600 3545 | 0333 2000 002 | ||
SEAT Finance | 0870 333 4446 | 0870 333 4446 | 0800 912 3558 | ||
Skoda Finance | 0370 333 4449 | 0370 333 4449 | 0800 912 3558 | ||
Toyota Finance | 0870 243 0806 | 0330 123 0330 | 0370 243 0804 | customerservice.ch@toyotalexusfleet-fs.com | |
Volkswagen Financial Services | 0370 010 2022 | 0330 100 8988 | 0800 912 3558 | ||
Volvo Finance | 0844 879 6565 | 0800 0851 322 | 0800 0851 322 |
Above all else, we wish you and your family stay safe during this uncertain period. The government have implemented social distancing laws to keep us all safe and stop the spread of the Coronavirus. Please observe and take on board the advice and let’s all beat this together.
The UK Carline Team