What You’ll Be Doing

• ✔ Managing a varied caseload of customer complaints from acknowledgement to final response
• ✔ Investigating thoroughly: reviewing evidence, identifying root causes and reaching fair, balanced decisions
• ✔ Producing clear, professional and FCA-compliant written complaint responses
• ✔ Handling difficult or sensitive customer conversations, including with vulnerable customers, with empathy and confidence
• ✔ Liaising with internal teams, finance providers, manufacturers and supplying dealerships to gather evidence and progress investigations
• ✔ Maintaining accurate complaint records and audit trails in our CRM and case management systems
• ✔ Working to FCA DISP timescales and regulatory deadlines
• ✔ Identifying trends, emerging risks and opportunities for service improvement, and feeding these back into the business

What We’re Looking For

• ✅ Previous complaint handling experience, ideally in a regulated financial services environment
• ✅ Excellent written communication skills
• ✅ Strong verbal communication and conflict resolution skills
• ✅ A good understanding of FCA DISP requirements, Consumer Duty principles and complaint handling best practice
• ✅ Strong investigative and analytical skills with excellent attention to detail
• ✅ Able to manage multiple live cases, prioritise effectively and work to deadlines
• ✅ A customer-focused approach: empathetic, yet objective and commercially aware
• ✅ Confident using Microsoft Office and CRM or case management systems

Experience in vehicle leasing, motor finance or the motor trade is advantageous but not essential. Full training on our products and systems provided.

Why Join UK Carline?

• ✨ A genuine chance to shape how a growing, regulated business handles complaints
• ✨ Supportive team and culture
• ✨ Over 25 years of success
• ✨ Career development opportunities

Salary & Hours

• £28,000 - £31,000 basic salary (dependent on experience)
• Performance bonus after qualifying period
• Full-time, permanent
• 37.5 hours per week
• Monday-Friday, 8:30am-5:30pm
• Office based in Preston

Benefits

• 25 days paid holiday plus statutory days
• Company Health Cash Plan
• Company Pension Scheme
• Preferential Family Rates on Vehicle Leasing
• Staff Social Events
• On site Car Parking
• Health and wellbeing programme

What You’ll Be Doing

• ✔ Managing Accounts Payable & Receivable processes
• ✔ Handling bank reconciliations to keep our accounts balanced
• ✔ Preparing quarterly VAT returns
• ✔ Assisting with month-end & year-end accounting tasks
• ✔ Maintaining general ledgers and journal entries
• ✔ Supporting the preparation of management accounts

What We’re Looking For

• ✅ AAT Level 4 qualification or equivalent
• ✅ 2+ years of experience in a bookkeeping or accounts role
• ✅ Strong Sage50 knowledge
• ✅ Excel wizardry including VLOOKUPs, Pivot Tables, and formulas
• ✅ Experience preparing VAT Returns
• ✅ A great communicator with strong attention to detail

Why Join UK Carline?

• ✨ Supportive team & culture
• ✨ Over 25 years of success
• ✨ Exciting future as we expand and evolve
• ✨ Career development opportunities

Benefits

• Competitive Salary
• 25 Days paid holiday plus statutory days
• Company Health Cash Plan
• Company Pension Scheme
• Preferential Family Rates on Vehicle Leasing
• Staff Social Events
• On site Car Parking

About U.K. Carline

• Innovative, nationwide vehicle leasing brokerage
• Home to brands including UK Carline, My Electric Lease, Vertu Lease Cars, and Key Worker Car Leasing
• Multi-brand strategy targeting a diverse customer base
• National presence with a small business feel

Key Responsibilities

• Calculate and update vehicle leasing monthly rentals for cars and vans
• Use spreadsheets and analytical tools for data evaluation
• Monitor and analyse competitor pricing strategies online
• Make pricing adjustments to maintain competitive and accurate pricing
• Collaborate with teams to align pricing with business objectives

Requirements

• Proficiency in analytical tools and business intelligence software
• Strong communication skills
• High level of attention to detail
• Ability to think critically and solve problems
• Organised and able to prioritise under pressure
• Enthusiastic, numeric, logical and driven to succeed

Benefits

• Very competitive basic salary
• Market leading bonus structure
• 25 days paid holiday plus statutory days
• Company Health Insurance
• Company Pension Scheme
• Discounted offers via our internal reward system
• Preferential family rates on vehicle leasing
• Training, coaching and development
• Staff social events
• On site car parking

Key Responsibilities

• Manage email marketing programs using Mailchimp, SMS and other platforms
• Support website visibility through optimisation methods
• Carry out competitor market research and analysis
• Create written content for website, banners, emails and marketing avenues
• Create and manage PPC and remarketing campaigns
• Assist with website development projects, testing and deployment
• Support online and offline marketing projects
• Ensure marketing activity complies with FCA and Consumer Duty requirements

Requirements

• Experience managing email campaigns, including Mailchimp
• 1 - 2 years of industry experience, or a recent graduate with relevant experience
• Experience of search engine optimisation SEO
• Proficient using Google Analytics
• Excellent communication skills and a creative mindset
• A demonstrated passion for digital marketing
• Organised and able to work under pressure
• Degree-level or equivalent in Marketing, Digital Marketing, PR, Advertising or similar

Working Hours

• Monday to Friday
• 9am - 5.30pm
• Business hours
• Fast-paced and competitive environment

Benefits

• Very competitive basic salary
• Market leading bonus structure
• 25 days paid holiday plus statutory days
• Company Health Insurance
• Company Pension Scheme
• Discounted offers via our internal reward system
• Preferential family rates on vehicle leasing
• Training, coaching and development
• Staff social events
• On site car parking

Your Role

• Convert inbound enquiries into satisfied customers
• Deliver bespoke car leasing solutions
• Use finance systems and CRM tools
• Support private and business clients
• Create a customer journey that is second to none

Who You Are

• Sales savvy with proven sales and customer service telesales experience
• Bright, logical and able to make smart decisions
• Proactive, ready to learn and improve
• Focused on exceeding customer expectations
• A strong team player
• Confident using Excel, Word, Office and Outlook
• Driven, passionate and ready to succeed

What We Offer

• Competitive base salary with OTE of £35-£60,000
• Market leading bonus structure
• 25 days paid holiday plus bank holidays
• Health insurance
• Company pension scheme
• Exclusive company perks
• Training and development opportunities
• Staff events and on-site parking

Working Hours

• Monday to Friday
• 8:30am - 5:30pm
• Office based near Preston
• Your time to shine

The Role

• Processing finance applications
• Preparing lease documentation
• Coordinating vehicle deliveries
• Updating CRM records
• Communicating with customers and suppliers
• Maintaining accuracy, organisation and reliability

Key Requirements

• Strong attention to detail
• Comfortable working with financial information
• Confident using Outlook, Excel and Word
• Able to manage multiple live cases at once
• Professional telephone manner
• Reliable attendance and punctuality
• Finance, insurance, motor trade or regulated experience is advantageous but not essential

Salary & Hours

• £27,000 basic salary
• Monthly performance bonus, OTE £30,300
• Full-time, permanent
• 37.5 hours per week
• Monday-Friday, 8:30am-5:30pm
• Overtime available
• Full training provided

Benefits

• 25 days holiday plus statutory
• Company Health Cash Plan
• Company Pension Scheme
• On site Car Parking
• Supportive working environment
• Company events and employee discount
• Health and wellbeing programme
• Private medical and dental insurance
• Sick pay and store discount