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Fair Wear & Tear Guide

Here is some information on the Fair Wear and Tear policy for your leased car or van. This information is to be used as a guide of how your car or van should be returned at the end or your contract to avoid any charges.

The following is a list of things that are acceptable and fall under fair wear and tear:

Windscreen and Lenses

  • Small scratches outside of the driver’s line of sight

Wheels and Tyres

  • Minor scuffing is acceptable up to 25mm in length.
  • Tyres must meet UK minimum legal requirements.

Door Mirrors

  • Minor scuffing, providing paint is not broken.


  • Minor scuffing is acceptable up to 25mm in length.


  • Small areas of chipping.
  • Light scratches up to 25mm in length, relative to the vehicle’s age.
  • Dents up to 10mm providing paint is not broken.


  • All decals need to be removed and all glue residue removed.


  • Should be clean and tidy, with only slight wear and soiling through normal use.

The following does not fall under normal wear and tear:

Windscreens and Lenses

  • Any damage within the driver’s direct line of sight.
  • Any chips, cracks or holes in glass or lenses.

Wheels and Tyres

  • Scoring and other damage to wheel surface
  • Damage to side walls or uneven tread wear

Door Mirrors

  • Cracked, damaged or missing door mirrors.


  • Dented or cracked areas.
  • Deep scuffs where paint surface has been broken.


  • Stone chips or scratches over 25mm in length that have exposed the bare metal, primer, or have rusted.
  • Any impact damage.
  • Multiple dents on a single panel.


  • Any damage caused by the removal of such badges and advertising


  • Burns, tears or permanent staining.
  • Any damage caused by the fitting of equipment such as mobile phones.

UK Carline applies the BVRLA (British Vehicle Rental and Leasing Association) guide to Fair Wear and Tear. The aim of the guide is to provide an industry-wide accepted standard that defines fair wear and tear on passenger vehicles and light commercial vehicles when they are returned at the end of a contract or finance agreement.

On collection, the vehicle must be in a safe and roadworthy condition, with all of the appropriate keys, equipment and documentation available

The vehicle must have a current MOT certificate. A charge will be applied for vehicles returned without a current MOT certificate as UK Carline will have to arrange for the vehicle to be collected by trailer and then tested before sale.

Vehicles should be serviced to manufacturer’s service schedules and have stamped service books to document this. The stamped book must be available for inspection and returned with the vehicle. If the book has not been stamped or service invoices have not been provided as proof of servicing, UK Carline will apply a charge for incomplete and missing service histories.

A charge will be applied for missing spare keys and standard items, e.g. satellite navigation discs that are not returned with the vehicle.

The vehicle should be sufficiently clean to allow a detailed inspection upon hand-over. The inspection is not used for the basis of a re-charge, it merely describes the condition. The collection agent is not a qualified vehicle inspector and will not be able to tell you if damage falls outside the BVRLA Fair Wear and Tear conditions.

It is in the interest of the customer to point out any damage to the collection agent and retain a copy of the collection appraisal for their records.

Qualified assessors can only undertake a re-charge inspection in good light after the vehicle has been cleaned.

You may be charged for vehicles affected with unsatisfactory in-life body repairs that require re-painting to meet manufacturer’s standards.

You may be charged for damage not recorded on collection notes when damage is obviously not new, but has been missed by the collection agent.

When UK Carline receives queries, the team reviews the evidence on both the inspection report and the collection note. If the evidence is shown on the inspection report and supported by a digital image (whenever practical) the charge stands (poor previous repairs are often not clearly visible on digital images).

For any further information regarding the Fair Wear and Tear policy, please Email or telephone one of our team on 01995 641111.

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