Our mission is to be our customers' first choice for car and commercial vehicle leasing in the UK, and in doing so, exceed our customers expectations for service, quality and value. Our team will strive to earn our customers’ loyalty by working tirelessly to deliver more than promised; being honest, fair, and working above and beyond expectations in order to provide exceptional personalised service that creates a memorable customer experience.
We treat our team and customers alike by never compromising our commitment to first class customer service. We look to engage in the community in which we operate, improve diversity through our ranks, and contribute resources to the causes that matter the most by engaging with our community and involving our company and team in charity events throughout the year raising both money and awareness for many good causes close to our hearts.
Although it is our goal to be the best and not necessarily the biggest or most profitable, our team's success at satisfying customers and motivating employees will bring growth and long-term profitability.
We understand that we are not entitled to success. We must earn it, each and every day.
Our values drive our objectives and provide our team and management with guidelines by which we achieve the principles set out by the FCA. Our corporate values are the foundation of our business, and they are at the core of everything we do. Adhering to these values and objectives allows us to as individuals and an organisation, become a successful team so we can achieve our full potential. We aim to raise the bar around treating customers fairly by treating customers fantastically.
We insist and instil a culture of open, honest and fair relationships with our customers, our team and our business partners. We believe this is the only way to do business.
We constantly strive to “do the right thing” in support of our customers, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow.
We respect our employees and value their contributions. We believe in teamwork, and as a team, delivering exceptional results to our customers. We are committed to the professional development of each person as they progress through their career at UK Carline Limited.
We value our customers. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations. We will follow the Financial Conduct Authorities policy of treating customers fairly by treating our customers fantastically.
We encourage leadership and innovation to improve our service. We will continuously strive to be the best in order to earn and securely maintain our position as one of the leading car leasing companies in the UK.