Maintenance and Servicing

Vehicle Maintenance

IMPORTANT – PLEASE READ BEFORE PROCEEDING

This guide explains how vehicle maintenance may be provided when you arrange a lease through U.K. Carline Ltd.

Where maintenance is included in your lease agreement, it is provided by the finance company (funder) named in your agreement.

The exact cover, limits and conditions may vary depending on the funder.

Your finance agreement and the funder’s maintenance terms and conditions always take priority over this guide.

Nothing in this guide creates, varies, or supplements any contractual right or obligation. If there is any conflict between this guide and your agreement documentation, your lease agreement documentation shall prevail.

About U.K. Carline Ltd

U.K. Carline Ltd acts as a credit broker, not a lender.

We work with a panel of finance providers (funders), each of whom provides their own finance agreements and maintenance terms.

Where maintenance is included in your lease agreement, it is provided and administered by the finance provider (funder) named in your agreement.

Each funder may apply their own terms, conditions and fair wear and tear standards.

What Maintenance Cover Usually Includes

Maintenance packages are designed to help maintain your vehicle in line with the manufacturer’s service schedule.

Depending on the funder, maintenance may include:

• Routine servicing
• Mechanical or electrical repairs caused by fair wear and tear
• Replacement of worn parts
• MOT testing where required
• UK breakdown assistance (where included by the funder)
• Tyre replacement where tyres have worn to the legal tread limit and meet the funder’s fair wear and tear guidelines

The exact cover will vary, so always check your finance agreement and maintenance terms.

Tyres – Important Information

Where tyres are included within the maintenance package:

• Tyres are normally replaced when they reach the legal tread limit due to fair wear and tear
• Tyre damage caused by punctures, kerbing, road debris or impacts is usually not covered
• Excessive tyre wear outside normal usage may not be covered

Always refer to the funder’s maintenance terms and fair wear and tear guidelines.

Servicing Requirements

To keep maintenance cover valid, you must:

• Follow the manufacturer’s service schedule
• Arrange servicing through the maintenance provider or an authorised repairer approved by the funder
• Ensure services are carried out on time

Missing or delaying scheduled servicing may affect maintenance cover.

Common Exclusions

Maintenance packages generally cover fair wear and tear, not damage or misuse.

Items commonly not covered include:

• Damage caused by road traffic accidents
• Vandalism or theft
• Driver-induced faults or misuse
• Glass or bodywork damage
• Tyre punctures or impact damage
• Fuel, AdBlue or fluid top-ups between services
• Winter tyres or tyre upgrades
• Repairs caused by missed servicing

Always refer to the funder’s maintenance terms and conditions.

Breakdown Assistance

Many maintenance packages include UK breakdown cover, which may provide:

• Roadside assistance
• Vehicle recovery
• Access to a breakdown helpline

Breakdown cover may vary depending on the funder and the maintenance package included.

European Travel

If you plan to take your lease vehicle abroad, you will normally need to:

• Inform the leasing company at least 10 days before travelling
• Obtain a VE103 (Vehicle on Hire Certificate)
• Obtain a Letter of Authority
• Ensure your insurance covers European travel

European breakdown cover may not be included and may need to be arranged separately.

Commercial Vehicles & Additional Equipment

If your vehicle has additional equipment fitted (for example tail lifts or refrigeration units):

• These items are usually not included within standard maintenance cover
• They may need to be serviced and maintained separately

Check your agreement if your vehicle includes specialist equipment.

Important Reminder

This guide provides a general overview only.

• Maintenance is provided by the finance provider (funder) named in your agreement
• Cover and exclusions may vary between funders
• Your finance agreement and the funder’s maintenance terms contain the full details

If you are unsure whether something is covered, you should contact your maintenance provider before arranging any repairs.