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01995 641111

Initial Disclosure Document

 

Initial Disclosure Document

 

The Regulator - Financial Conduct Authority (FCA)

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about U.K. Carline Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

U.K. Carline Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Firm Reference number is 657006. Our permitted business is credit broking.
U.K. Carline Limited is a credit broker and not a lender.

You can check this in the Financial Conduct Authority's register by visiting the Financial Conduct Authority's website https://register.fca.org.uk/s/ or by contacting the Financial Conduct Authority on 0800 111 6768.

The finance products we use

As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services such as service and maintenance packages.
We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel of providers without your consent. You can ask us for a full list of the suppliers who provide our finance and insurance products. All our products are optional.
We may receive a commission or other benefits from one of our finance providers should you decide to enter into an agreement with them as a result of our introduction or, from another credit broker to whom we refer you should we be unable to arrange funding for you. This is reflected in the monthly lease rate that you pay for your vehicle. The amount of commission received may vary depending on the funder selected, the terms of the funding and other criteria, such as achieving high levels of customer service. Some funders may also pay us an additional commission based on achieving certain key performance indicators. If you would like further information on the disclosure of commissions, please email compliance@ukcarline.com 

Which service will we provide you with?

We will provide you with either comparable details of firms most appropriate to your funding requirements, or general information relating to finance products.

To assist us in assessing your demands and needs we may seek information about your personal circumstances and objectives which may be relevant, in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.

What will you have to pay us for our services?

U.K. Carline Limited charge a fee for our credit broking services.

Processing Fee:- We charge a processing fee of £195.00 exclusive VAT for our services. The processing fee is the broker fee charged by U.K. Carline Limited for our services and represents the costs incurred for arranging the sale, ordering the vehicle, and arranging the finance. The processing fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf.

Administration Fee:- For certain agreements, we may also charge an additional administration fee for our services. The administration fee represents the fee taken by U.K. Carline Limited for the arrangement of the agreement. The administration fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf.
However, some of our lenders may charge an administration fee to set up your agreement. We may receive a commission or other benefits from finance providers should you decide to enter into an agreement with the finance provider that we have introduced you to.
 

Confidentiality & Data Protection

As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our finance partners. A list of these partners together with their FCA firm reference numbers are available on request. Any organisation approached to arrange credit will need to undertake credit search with a credit reference agency which may affect your credit rating. All our calls are recorded for training and monitoring purposes.

Dispute Resolution and Complaints

As an organisation we are committed to treating our customers fairly before, during, and after a sale. We work hard to ensure that the services we offer are fair and our communication to our customers is clear and not misleading.

Before the sale you can expect:

  • To have any significant and unusual exclusions or exceptions to the policy brought to your attention
  • A clear statement of price, including where applicable a breakdown of any interest charges
  • Details of your cancellation rights and our complaints procedure
  • Copies of your policy documentation or information as to when these documents will be dispatched

After the sale you can expect:

  • Not to encounter any barriers to cancellation within agreed timeframes
  • To have any complaint dealt with in a timely and professional manner

If at any time you feel you have not been treated fairly by any member of our team, please contact us:
In Writing - Customer Resolutions, U.K. Carline Limited, Sunnybank House, Bilsborrow Lane, Bilsborrow. Preston. Lancashire. PR3 0RN
By Telephone - 01995 641111
By Email - complaints@ukcarline.co.uk 

To help us resolve your complaint quickly, please provide the following information

  • Your full name and contact details
  • Full details of your complaint
  • Details of your lease agreement and or registration number
  • Details of how you would like us to make things right
  • Photocopies of any relevant paperwork or copies of any relevant emails.
We will do our best to answer any complaints as quickly as possible but always within 8 weeks.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service or the BVRLA (British Vehicle Leasing & Rental Association). 

A full copy of our complaint's procedure is also available here.

The Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about the compensation scheme is available from the FSCS

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